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Frequently Asked Questions
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| Where can I get the new resident packet? |
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A new resident packet will be given to you when you come in to the City of Universal City Municipal Building to start your water service. |
New Resident Information
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A new resident packet will be given to you when you come in to the City of Universal City Municipal Building to start your water service. |
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Water service must be set up in person at the City of Universal City Municipal Building located at 2150 Universal City Blvd. Water service cannot be set up by phone. For electric service contact CPS Energy at (210)353-2222. For natural gas service, contact CPS Energy at (210)353-2222 or Centerpoint Energy at 1-800-427-7142. |
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These services within our community are left to your discretion. Please contact the provider of your choice. |
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Payments may be mailed, placed in our drop box or paid in person at the City of Universal City Municipal Building located at 2150 Universal City Blvd. We accept cash, check, Visa or Mastercard. We are working on offering online payment services in the near future. |
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Residential trash pickup is coordinated through the City of Universal City when you begin your water service. This service is billed directly with your monthly water bill. Any problems you experience are to be directed to Waste Management Customer Service at 368-5000. If your problems persist, please contact Albert Perez, Waste Management Municipal Manager, at (210)619-7756. Commercial trash pick-up is collected and billed directly through Waste Management Customer Service at (210)368-5000. |
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Recycling is handled through Waste Management, our garbage collection agent. To request a recycle container please call (210)648-6006, allowing 30 days for delivery. A copy of the recycle calendar may be downloaded by clicking the following link. Recycle Calendar |
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Universal City is serviced by two separate school districts. Schertz, Cibolo, Universal City ISD (SCUCISD) and Judson ISD. Please contact their administrative offices to determine which district that you reside. SCUCISD Administrative Office - (210)945-6200 Judson ISD Administrative Office - (210)945-5100 |
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Emergencies dial - 911
Police Dept(non-emergency)- 658-5353
Fire Dept(Non-emergency)- 659-1250 |
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Please reference the Fire Department's "Emergency Preparedness" page. More... |
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If you have an Alarm system in the home, even if it's not being monitored, you must have a permit. More... |
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Waste Management is the provider for trash, brush and bulk pick up. If your service is missed or you have a concern, contact Albert Perez with Waste Management at (210)619-7756 or email him at aperez3@wm.com. If you are not satisfied after making contact with Waste Management, call City Hall at (210) 659-0371. |
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