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Frequently Asked Questions
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Animal Care and Control
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Come to the shelter during adoption hours (M-F 10:00 am – 4:00 pm; Sat. 10:00 am – 3:00pm)
Spend some time getting to know some of our homeless pets.Meet with an adoption counselor to discuss your plans and expectations to make sure the pet you choose is a good match for your lifestyle and preferences. Make a final decision about the right pet for your family. Please remember that adopting a pet should not be entered into lightly. Adoption cost for cats or dogs is $65.00 The fee includes: Dogs City license Spay/Neuter Vaccinations for distemper Rabies Vaccination Deworming for round and hook worms Parvo distemeper vaccination Bordetella vaccination Heartworm check for animals over 5 months old Microchipping
Cats City License Spay/Neuter Feline Three-Way Vaccination Rabies Vaccination Deworming for round and hook worms Microchipping
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State health code (Texas Health and Safety code, Animal Sterilization Act, Section 828) requires that all animals be sterilized, if adopting from a shelter. Spaying/Neutering is encouraged at an animal’s early age for the better health of the pet. It helps to greatly reduce our current overpopulation problem. |
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According to City ordinance, it shall be unlawfull for any owner or custodian to have, harbor, or keep or to cause or permit to be harobored, kept, or be free of restraint, any unlicensed dog or cat 4 months of age or older within this City.
A city license will identify your pet should it get lost.
Should your pet become lost, the Animal Care and Control Facility personnel will be able to contact you that we are holding your pet. Please be sure to maintain an up-to-date license with current contact information.
City licenses are $2.50 per year for spayed/neutered pets and $5.00 for non spayed/neutered
City licenses can be purchased at the Universal City Animal Care and Control Facility and at Universal City area veterinarian offices.
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The City of Universal City allows individuals to own four (4) dogs and four (4) cats on a single property. Any more and the individual would have to apply for kennel status.
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Building/Permits
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The City Hall is located at 2150 Universal City Blvd, Universal City, TX 78148. The main phone number is (210) 659-0333. |
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The city has adopted the International Codes as minimum standards for construction of both residential and commercial properties. For a list of adopted codes.. More... |
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Most all construction work requires a permit; the only improvement that currently does not is painting and interior cosmetic work such as cabinets, wall paper and carpet. For a list of permit requirements ... More... |
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The required inspections on a project depends on the type and extent of the project and may also include inspection by other departments such as fire, public works and health as may be necessary. For a list of inspections ... More... |
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Yes, if you live in a deed restricted subdivision you are required to contact your homeowners association for their requirements; and you must also comply with city code requirements as well. City code, if more restrictive, will supercede deed restriction requirements. |
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Yes; any installation, replacement or change to a new or existing sign requires a permit. Certain types of temporary signs do not. Registered sign contractors are required in most cases to obtain permits and perform the installations. Sign Ordinance 352 is available on MuniCode as Chapter 4-4 ... More... |
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Yes; the city has eight locations available for installation of street span banners. Locations may only be reserved by issuance of a permit by the city. More... |
City Officials
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City council is comprised of seven members and each represent the entire city. More... |
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Regular council meetings are held at 6:30 p.m. on the first and third Tuesdays of each month at city hall located at 2150 Universal City Blvd. Special meetings are held as necessary. Agendas are posted on this website and at city hall. More... |
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Sign-in slips are provided in the foyer prior to each council meeting. Fill one out and give it to the mayor BEFORE the meeting starts. You will speak during the "Citizens to be Heard" segment of the meeting. This time is provided for citizens to address city council on issues or concerns and must be informative only. No city council discussion or action will be taken. Please limit your comments to five minutes. |
Code Enforcement
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Basketball goals are not allowed on the street or sidewalk and are restricted from city right-of-way which is the area for 10 feet behind the curb. They must be located on private property at all times. |
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No; but the city does restrict placement of garage sale signs to only the property where the garage sale is taking place or private property of another with their permission. Signs are not allowed on utility poles, traffic control devices or street signs. Garage sale signs must be removed at the end of the garage sale. |
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Weeds and grass shall not exceed 12 inches in height. |
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Trees, bushes and shrubs are limited to 13 feet 6 inches in clearance above and next to the street and alley where applicable; and 8 feet in clearance above the pedestrian sidewalk where applicable. |
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No; the city does not currently have a tree preservation ordinance, therefore any kind of tree may be removed without notification to the city. If a professional tree service removes the tree, they must haul it off as part of their service. If a property owner removes the tree, you may contact the Public Works Department for chipping services and applicable fees. |
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Any plant, tree or shrub that will exceed 2 feet in height at maturity is prohibited within city right-of-way which is the area for 10 feet behind the curb and the area between the curb and sidewalk where applicable. Corner lots shall use caution when planting anything in excess of 2 feet so that the 30 foot visibility triangle is clear of encroachment hazards. To determine the visibility triangle.. More... |
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Ordinance 406 restricts watering year-round with a hose end sprinkler or irrigation system between the hours of 10:00 am to 8:00 pm. If a drought response stage is declared, please refer to Ordinance 406 for more specific restrictions. More... |
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A junk vehicle is one that has an expired license registration; or an expired inspection and is inoperable, dismantled or abandoned. |
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No; all motor vehicles, trailers, recreational vehicles and vessels shall be parked on a permanent surface of concrete when located in the front yard. |
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Exterior storage is limited to customary outdoor items. Excessive exterior storage is restricted by the Property Maintenance Code which states that all exterior premises must be kept clean and in a sanitary condition. |
Human Resources
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Available job openings are posted in the Human Resources Department webpage. Or you can access them by clicking on the following link. Current Job Listings |
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Submitted applications are reviewed by hiring managers for work experience, education and any specific requirements as posted in the job description. The hiring manager then interviews applicants that he/she feels are most qualified for the position. After all interviews are completed, the hiring manager may hold second interviews for desired candidates. The hiring manager then selects one candidate they feel is most qualified for the position. An offer of employment is pending until acceptable results of a drug test and pre-employment physical exam are received. |
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The following Benefits are available to all full-time employees:
Health Insurance – Employee cost is paid by the City, cost for family members is paid by the employee.
Dental Insurance – Employee cost is paid by the City, cost for family members is paid by the employee.
Life Insurance – Cost is paid by the City.
TMRS ( TX Municipal Retirement System) – 5% of employee pay each pay period. The City match is 2 to 1.
ICMA - 457 plan is available for employee participation.
Vacation/Sick leave – Full time employees accrue vacation and sick leave each pay period.
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Please return all completed applications to: City of Universal City
Attn: Human Resources
2150 Universal City Blvd
Universal City, TX 78148
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At this time, the City of Universal City does not offer online applications. |
Library Information
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Library cards are free for Texas residents and property owners. Applicants must provide a proper photo ID and proof of residency (physical address) to obtain a Universal City Public Library card. Others are welcome to join for an annual fee of $15. Children 17 years old and younger must be able to sign their name and have a parent or legal guardian sign as a responsible party on the application. |
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Library cardholders may borrow a total of ten items from the library's circulating collection. Videos/DVDs are limited to four per library card at any time. |
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Entertainment videos/DVDs (UCVC) -- five days
All other circulating items -- three weeks
Items not placed on reserve may be renewed ONCE. More... |
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Videos/DVDs -- $1.00 per day
Juvenile Items -- $0.05 per day
All other items -- $0.10 per day
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The library accepts donations of books, audiobooks, and DVDs/videos that may be added to the collection. Items not added may be sold in the Friends of the Library used bookstore. Monetary donations can be made to the Universal City Public Library or the Friends of the Library. |
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Yes, the library always needs volunteers. Volunteer opportunities ranging from assisting with collection circulation to children's programming are available. To apply, please leave your name and telephone number at the circulation desk. |
Municipal Court
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Once you register with the court you have the options of online classes, DVD's or in person classes. |
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Payment may be made by money order or cashiers check by mail, Mastercard, Visa, debit cards and cash are also accepted in person. NO personal or business checks are accepted. |
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Only the defendant or their attorney may address a ticket before the court appearane. Once a payment extension has been granted, anyone may come in to make the scheduled payment. |
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Due to the large docket size, court dates cannot be reset except for a documented medical emergency. Work excuses are not accepted. |
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All paperwork must be received by 8:00 am the following business day. You may leave the paperwork in the night drop box on the side of the building or appear in person at the time the court opens at 8:00. It is your responsibility to check that all paperwork is in order when you drop it off. |
New Resident Information
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A new resident packet will be given to you when you come in to the City of Universal City Municipal Building to start your water service. |
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Water service must be set up in person at the City of Universal City Municipal Building located at 2150 Universal City Blvd. Water service cannot be set up by phone. For electric service contact CPS Energy at (210)353-2222. For natural gas service, contact CPS Energy at (210)353-2222 or Centerpoint Energy at 1-800-427-7142. |
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These services within our community are left to your discretion. Please contact the provider of your choice. |
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Payments may be mailed, placed in our drop box or paid in person at the City of Universal City Municipal Building located at 2150 Universal City Blvd. We accept cash, check, Visa or Mastercard. We are working on offering online payment services in the near future. |
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Residential trash pickup is coordinated through the City of Universal City when you begin your water service. This service is billed directly with your monthly water bill. Any problems you experience are to be directed to Waste Management Customer Service at 368-5000. If your problems persist, please contact Albert Perez, Waste Management Municipal Manager, at (210)619-7756. Commercial trash pick-up is collected and billed directly through Waste Management Customer Service at (210)368-5000. |
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Recycling is handled through Waste Management, our garbage collection agent. To request a recycle container please call (210)648-6006, allowing 30 days for delivery. A copy of the recycle calendar may be downloaded by clicking the following link. Recycle Calendar |
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Universal City is serviced by two separate school districts. Schertz, Cibolo, Universal City ISD (SCUCISD) and Judson ISD. Please contact their administrative offices to determine which district that you reside. SCUCISD Administrative Office - (210)945-6200 Judson ISD Administrative Office - (210)945-5100 |
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Emergencies dial - 911
Police Dept(non-emergency)- 658-5353
Fire Dept(Non-emergency)- 659-1250 |
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Please reference the Fire Department's "Emergency Preparedness" page. More... |
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If you have an Alarm system in the home, even if it's not being monitored, you must have a permit. More... |
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Waste Management is the provider for trash, brush and bulk pick up. If your service is missed or you have a concern, contact Albert Perez with Waste Management at (210)619-7756 or email him at aperez3@wm.com. If you are not satisfied after making contact with Waste Management, call City Hall at (210) 659-0371. |
Police Department
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Yes, If you have a Alarm system installed in your home or business. Alarm Fees: Residential - $7.50yr and Commercial - $25.00yr. More... |
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Alarm Permits are paid at the Police Department, between 8:00a.m & 5:00p.m. at the records window. After hours, payments maybe dropped in the utilities drop box (permit # must be on payment). We accept cash, check, money order or cashiers check. More... |
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Alarm Permits are due by December 31st of each year. A $25.00 late fee will be added after this date. Permits are good for one calendar year only. More... |
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All solicitors who go door-to-door, either to make contact, or just to deliver flyers, must have a permit. You can obtain a permit at the records window of the Police Department between 8:00a.m. - 5:00p.m. More... |
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Accident reports - $6.00
Incident reports - $.10 per page
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Fill in the "Police Open records request" form and submit form online or bring to the Records Division at the Police Department. Fees do apply for the report. Photo ID is required to pick up reports. More... |
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We can assist residence or business owners of Universal City needing or requiring fingerprints. More... |
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Warrant payments are accepted anytime at the Police Department. We accept cash, money order and cashiers check, or visa and mastercard. You can also pay by clicking the "Online Bill Pay" on the home page. More... |
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If you need to file a complaint on employees of the Police Department, complaint forms can be picked up at the Police Department. The form must be notarized and return. More... |
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Residents and neighborhoods that are interested in learning more about Neighborhood Watch can contact the UCCPAAA at (210) 659-0333 ext526 or visit www.uccpaaa.org to learn more about this worthwhile program.
More... |
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Please read Ordinance 602 - Sexual Offenders More... |
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Please visit the Department of Public Safety website to get current information on registered sex offenders living in Universal City. More... |
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You can fill out an Out of town slip and return to the dispatchers at the Police Department. More... |
Public Works
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Contact the Universal City Public Works Department at (210) 658-5364; if there is a dangerous road condition and it is after normal working hours you can contact the Universal City Police Department at (210) 658-5353. |
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Problems with the traffic signals on Pat Booker Road, Loop 1604 intersections and FM 78 should be directed to the Texas Department of Transportation (TxDOT) at (210) 615-5975. If you spot a problem with the traffic signals on Kitty Hawk Road at the HEB entrance, Kitty Hawk Road and Old Cimarron Trail or at Kitty Hawk Road and Universal City Boulevard please contact the Public Works Service Center at (210) 658-5364. M-F, 8 a.m. - 5 p.m., after normal working hours please call the Universal City Police Department at (210) 658-5353. |
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You can contact City Public Service (CPS) at (210) 353-2222 or go to the CPS website at www.cpsenergy.com to report non-operating street lights |
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Sidewalks in Universal City are the responsibility of the property owner. The only instance where the City will replace a sidewalk is if it is disturbed in the process of replacing or repairing a water or sewer line. |
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You can contact Utilities Administration at (210) 659-0371 M-F, 8 a.m. - 5 p.m., to see if your address is in an effected by any water repairs or if your address is an area that is affected by any water repairs or if your address was scheduled for disconnection due to non-payment. |
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You can contact the Public Works Center, M-F, 8 a.m. - 5 p.m., at (210) 658-5364. After normal working hours or holidays please call the Universal City Police Department at (210) 658-5353. |
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You can contact the Public Works Service Center at (210) 658-5364, M-F, 8:00 a.m. - 5:00 p.m. |
Variances
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Variances are considered by the Board of Adjustments. All of the doucments needed to request the variance are available online. More... |
Zoning
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Zone change requests are considered by the Planning & Zoning Commission. The forms for a zone change request are available online. More... |
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Universal City has multiple zoning classifications for residentail and commerical property. Call the Development Services Department at (210) 659-0333 ext 220 or view the zoning map on line More... |
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Platting of property is done through an engineering firm. Please advise your engineer to contact Development Services at (210) 659-0333 ext 220 should he/she have questions. More... |
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